Iveagh Vets update on Covid-19

Iveagh Vets Covid-19 Update – October 2020

The following information is important to ensure that we can continue to protect our staff and reduce the risk to our clients. Ultimately ensuring that we can continue to provide veterinary care, dispense medications and provide an emergency service to care for your animals in as safe a manner as possible.

You MUST inform the surgery Before we attend to your animals. If you or any of your family members are isolating or showing any symptoms for Covid-19.

SMALL ANIMAL EMERGENCIES. If you have a small animal emergency please telephone the surgery on 028 40662334. Due to Covid restrictions unfortunately you cannot enter the building with your pet.

SMALL ANIMAL DISPENSING -To obtain small animal drugs or pet food please telephone the surgery 028 40662334 and place your order, card payments can be made over the phone. Your order will then be dispensed and labelled and set outside at the rear of the building at Collection point B. For repeat prescription you can order through our website www.iveaghvets.com, please ensure you have sufficient medications and food.

SMALL ANIMAL APPOINTMENTS AND SURGICAL ADMISSIONS.

Step 1. To book your appointment Please telephone the surgery on 028 40662334. Before attending our clinic you are asked a couple of questions – if you answer Yes to any of the points you must not attend. Call us and we will work something out with you to assist.

Do you have any symptoms of Coronavirus? (High temperature, new persistent cough, loss of smell)

Are you isolating due to contact with an infected, or potentially infection person?

Are you shielding?

Step 2.  When you arrive in the carpark. Please stay in your vehicle and telephone reception to let us know you are here.. Due to Covid restrictions unfortunately you cannot enter the building with your pet. A member of staff will come out and meet you in the carpark and collect your animals from you.

Step 3.  Returning your pet. One of our staff will return your pet to you in the carpark along with any medications required.

Step 4.  Payment. We would appreciate card payments were possible, payments can be made over the phone to reception or by entering the restricted area at the small animal entrance.

As you can understand these additional procedures are more time consuming. To facilitate this we have additional Vets consulting and staff members assisting.

FARM ANIMAL DISPENSING -To obtain farm animal drugs please telephone the surgery 028 40662334 and place your order, or alternatively email your order to iveaghvets@yahoo.co.uk including your name and address. Your order will then be dispensed and labelled and dispensed at the farm animal door at Collection point A. Please allow time for the office staff to dispense. We advise you phone before you leave the farm and ensure you have sufficient drug stock. Only one person may visit the premises. Children/other family members must not accompany the person collecting medicines.

Surgery opening hours and consulting times have changed we are currently open

Monday –Friday 8.30 am- 6.00pm

& Saturday 8.30am-1.00pm.

We trust that you will understand the changes made and that further disruption may occur but the most important issue is to ensure safety of you, your family and the staff at Iveagh Vets.