Iveagh Vets update on Covid-19

Iveagh Vets Covid-19 Update      July 2020

The following information is important to ensure that we can continue to protect our staff and reduce the risk to our clients. Ultimately ensuring that we can continue to provide veterinary care, dispense medications and provide an emergency service to care for your animals in as safe a manner as possible.

You MUST inform the surgery Before we attend to your animals. If you or any of your family members are showing any symptoms for Covid-19.

  1. SMALL ANIMAL EMERGENCIES. If you have a small animal emergency please telephone the surgery on 028 40662334.
  1. SMALL ANIMAL DISPENSING -To obtain small animal drugs or pet food please telephone the surgery 028 40662334 and place your order, card payments can be made over the phone. Your order will then be dispensed and labelled and set outside at the rear of the building at Collection point B. For repeat prescription you can order through our website www.iveaghvets.com, please ensure you have sufficient medications and food.

Step 1. To book your appointment Please telephone the surgery on 028 40662334. Before attending our clinic you are asked a couple of questions – if you answer Yes to any of the points you must not attend. Call us and we will work something out with you to assist.

Do you have any symptoms of Coronavirus? (High temperature, new persistant cough, loss of smell)

Are you isolating due to contact with an infected, or potentially infection person?

Are you shielding?

Step 2.  When you arrive in the carpark. Please stay in your vehicle and telephone reception to let us know you are here.. A member of staff will come out and meet you in the carpark and collect your animals from you.

Step 3.  Returning your pet. One of our staff will return your pet to you in the carpark along with any medications required.

Step 4.  Payment. We would appreciate card payments were possible, these are preferably made over the phone to reception or by entering the restricted area at the Farm animal entrance.

As you can understand these additional procedures are more time consuming. To facilitate this we have additional Vets consulting and staff members assisting.

  1. FARM ANIMAL DISPENSING -To obtain farm animal drugs please telephone the surgery 028 40662334 and place your order, or alternatively email your order to iveaghvets@yahoo.co.uk including your name and address. Your order will then be dispensed and labelled and dispensed at the farm animal door at Collection point A. Please allow time for the office staff to dispense. We advise you phone before you leave the farm and ensure you have sufficient drug stock. Only one person may visit the premises. Children/other family members must not accompany the person collecting medicines.
  1. ROUTINE FERTILITY VISITS– These are essential to maintain food production. These will carry on as normal.
  1. TB testing– TB testing has resumed following instructions from DAERA a Health & Safety questionnaire is to be completed by the testing Vet and farmer before the test commences.
  1. Emergency service for small and large animals will continue. (see points 8 & 9 below)
  1. Before farm visits

(a) A Vet will speak to you on the phone to check that a visit is essential. If remote means of diagnosis are feasible they may be employed instead, for example, the use of video/photos sent digitally.

(b) Ask you to confirm that all farm staff are healthy and not experiencing any of the recognised signs of Covid-19

(c) Ask whether there are vulnerable people on the farm, those at higher risk of Covid-19

(d) Ask if anyone on farm has recently come into contact with a person with symptoms of Covid-19

If the answer to any of questions b, c or d is yes, we may ask that NO farm personnel be present for the visit. In this instance all communication will be done by telephone. The client must be available throughout the vet’s visit to discuss treatment on the phone.

You MUST inform the surgery Before the Vet attends. If you or any of your staff or family members are suspect or positive for Covid-19.

  1. During the farm visit the Vet will

(a).Insist that social distancing is adhered to – currently 2 metres, a cow’s length.

(b) May need to consider alternative ways of treating the animal if social distancing cannot be maintained – safeguarding human health must be the priority.

(c) Politely decline offers of hospitality or to enter the farmhouse. Such offers are always appreciated but in the current climate, must be declined

  1. Surgery opening hours and consulting times have changed during the pandemic, currently open Monday –Friday 8.30 am- 6.00pm and Saturday 8.30am-1.00pm

We trust that you will understand the changes made and that further disruption may occur but the most important issue is to ensure safety of your family and staff and the staff at Iveagh Vets.