Iveagh Vets Covid-19 Update – December 2020
The following information is important to ensure that we can continue to protect our staff and reduce the risk to our clients. We want to ultimately ensure that we can continue to provide veterinary care, dispense medications and provide an emergency service to care for your animals in as safe a manner as possible.
It is essential to inform the surgery, BEFORE we attend to your animal, if you or any of your family members are isolating or showing any symptoms for Covid-19.
SMALL ANIMAL EMERGENCIES – If you have a small animal emergency please telephone the surgery on 028 40662334.
SMALL ANIMAL DISPENSING & PET FOOD ORDERS – To obtain small animal medications or pet food please telephone the surgery 028 40662334 and place your order. Card payments can be made over the phone. Your order will then be dispensed and labelled and either collected outside at the rear of the building or inside at the small animal reception entrance. For repeat prescriptions you can order through our website www.iveaghvets.com. Please ensure you have sufficient medications and food.
SMALL ANIMAL APPOINTMENTS AND SURGICAL PROCEDURES
Due to current lockdown regulations we are restricted to providing an emergency and remote consultation service. Medications and food can still be dispensed during this time. Routine surgical procedures and annual vaccinations will be postponed until after 1st February.
Step 1. To arrange a remote consultation appointment – please either email email@example.com or telephone the surgery on 028 40662334.
Step 2. Sending Information/photos – take photos of the relevant condition and email to firstname.lastname@example.org including your contact details.
Step 3. Contacting you – one of our Vets will contact you usually by phone to discuss your case.
Step 4. Payment – following your remote consultation card payment can be taken preferably over the phone.
As you can understand these additional procedures are more time consuming and we appreciate your patience.
FARM ANIMAL DISPENSING – To obtain farm animal drugs please telephone the surgery 028 40662334 and place your order, or alternatively email your order to email@example.com including your name and address. Your order will then be dispensed at the farm animal reception. Please allow time for the office staff to dispense. We advise you phone before you leave the farm and ensure you have sufficient drug stock. Only one person may visit the premises. Children/other family members must not accompany the person collecting medicines.
Surgery opening hours and consulting times have changed during the pandemic. We are currently open Monday – Friday 8.30 am – 6.00pm and Saturday 8.30am – 1.00pm.
We trust that you will understand the changes made and that further disruption may occur but the most important issue is to ensure safety of you, your family and the staff at Iveagh Vets.